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Nashville, Tennessee - Photo Courtesy of Barry Shulam
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2018 TN Credit Union Hall of Fame Winners!

Congratulations to this year's Tennessee Credit Union Hall of Fame winners...

Marvin McBee, CEO
Heritage South Community Credit Union

For outstanding service and commitment to the credit union movement in Tennessee.
Marvin McBee, CEO, Heritage South Community Credit Union

(L to R) Jeff Merry, President/CEO, VolCorp; Marvin McBee; and Fred Robinson, President, Tennessee Credit Union League.


Grady Hicks, Volunteer
Southern Credit Union

For outstanding volunteer service and commitment to the credit union movement in Tennessee. Grady Hicks, Volunteer, Southern Credit Union

(L to R) Fred Robinson, President, Tennessee Credit Union League; Grady Hicks; and Jeff Merry, President/CEO, VolCorp.

Your 2018 Resolution: Plan It Out
Written by Joe Woods
January 2, 2018

For many people, the new year is a time for making resolutions. A time for “big change”. You want to do something different, make something better, improve a piece of your life (personal or professional). Unfortunately, most of us have that friend who gets the gym membership in January and never goes (hint: if you don't have that friend, it's probably you). It happens. So how do you stick to your goal?

Well, the first step is to make a resolution. Now, most of us cringe when we read the word “resolution” being used in this context. And that's okay. This is where most New Year ambitions stop. What you need to realize is it's not the resolution that is bad (though some may be too far reaching). And it's not even the execution where your goal falls apart. It's the planning.

It's great that you put a big target out there for yourself. It's hard to achieve greatness if you don't strive for it. But, it's difficult to keep it in focus if it sits on the first page of a paper calendar or as a single digital note on your smart phone. You need to plan out the execution of your resolution.

So, how do you plan? Well, if you read my previous article about year-end chaos, we all know that there is plenty to keep us occupied and distracted every day. It's up to you to determine how to go about planning the steps to achieving your goal. Maybe it's something you work on for 5-10 minutes every day. Maybe it's an hour in the morning just once a week. Whatever the frequency, you need to put it on your calendar and stick to it to make it reality.

Sounds simple, right? Just remember that everything else around you will compete for the time you've dedicated to your resolution. This is why it's at the top of your list for 2018. This is why you've planned time for it every week. When something jumps in the way of your plan, you have two options: stick with your schedule or adjust your plan. If something urgent pops up that takes precedence, push your dedicated resolution time. Don't eliminate it!

Bob Kloss, former managing director of the Ohio Credit Union League coined the phrase “Keep Purpose Constant”. If you plan purposeful action toward your goal you will have much greater potential for successfully achieving your desired result. Keep the effort towards your resolution constant. So, get started! Write down a resolution that is meaningful to you and put an action plan together to go after it. Let's make 2018 great!

Joe Woods is a CUDE and 16 year credit union veteran. He can be reached at jmwoods2018@gmail.com.

Because We Will All Age...... A Primer on the Prevention of Elder Financial Exploitation and Abuse
Source: NAFCU Compliance Blog
Written by Shari R. Pogach, Regulatory Paralegal
June 26, 2017

Did you know that June 15 has been designated World Elder Abuse Awareness Day? I didn't, that is, not until I attended the third global summit conference held here in Washington, DC, on the 15th. While it seems as though the "Millennials" get all the attention these days, it's also important to remember that a significant portion of our population is getting older. Some statistics shared by some of the summit speakers: one in six of the population in Pennsylvania is over the age of 65; by 2019 there will be more people over the age of 60 than under the age of 18 in North Carolina; and over 80 million of the U.S. population will be over 60 by 2050.

According to an article in the Federal Reserve System's Consumer Compliance Outlook: First Issue 2017, "roughly one in 10 seniors have suffered financial, emotional, physical, or sexual abuse or neglect in the past year, according to one study, with financial abuse occurring the most." And as people get older, they may develop cognitive impairments, making them prime targets for financial exploitation. Banks and credit unions are considered key players in helping to prevent and respond to elder financial abuse due to:

  • Knowing their customers and members;
  • Personal or face-to-face interaction with older consumers making transactions;
  • The ability to detect suspicious account activity;
  • Mandated to report suspected elder financial exploitation under many states' laws;
  • BSA reporting.

In some cases financial institutions have raised concerns about state and/or privacy laws prohibiting them from disclosing a consumer's financial records to authorities and uncertainty as to the best way to proceed. The article, Combating Elder Financial Abuse, looks to address these types of issues with a review of federal privacy laws, regulatory guidance and sound practices that can be adopted to help protect elderly customers and members from financial abuse.

Some community banks and credit unions are developing special programs oriented to providing age-friendly or safe banking products and services to their older clientele. The National Community Reinvestment Coalition (NCRC) has a dedicated section on its website with information and recommendations on providing age-friendly or safe banking to protect older adults. During the summit, a panel from the North Carolina State Employees' Credit Union (SECU) discussed their credit union's impressive program to protect and educate its senior members. As it is mandatory in North Carolina to report any witnessed senior exploitation, SECU (North Carolina) has worked to educate its staffers on spotting and reporting potential abuse, as well as developing an estate planning and essentials program to help older members establish an affordable estate plan to help protect their economic future. SECU (North Carolina) is willing to share its expertise with other institutions, simply send an email to: admin@ncsecu.org.

As a reminder, here are some additional resources on developing best practices and responses to elder financial exploitation:

During the summit, a speaker who was a former New York prosecutor talked about a former case of elder financial exploitation. The case was never brought to trial and sadly the victim died within a year of the abuse coming to light. The speaker noted that in most instances older victims are extremely embarrassed about being victimized and although it can't be proven to be a direct cause, in most cases the victims die shortly thereafter.

And, remember folks, we are all aging as you read this.

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